{"id":937,"date":"2009-07-07T11:20:47","date_gmt":"2009-07-07T15:20:47","guid":{"rendered":"https:\/\/iamtheweather.com\/?p=937"},"modified":"2009-07-07T11:20:47","modified_gmt":"2009-07-07T15:20:47","slug":"mapping-a-complete-experience","status":"publish","type":"post","link":"https:\/\/iamtheweather.com\/?p=937","title":{"rendered":"mapping a complete experience"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/iamtheweather.com\/vveather\/wp-content\/uploads\/2009\/07\/legowheel.jpg\" alt=\"legowheel.jpg\" border=\"0\" width=\"600\" height=\"450\" \/><\/p>\n<p>LEGO&#8217;s <a href=\"http:\/\/experiencematters.files.wordpress.com\/2009\/03\/legowheel.png\">Experience Wheel<\/a> shows the mapping a complete experience by surfacing the points that are critical to a good experience and where there is opportunity to improve, differentiate or optimize the delivery of the experience, in this case a fictional flight to NYC by a company executive. <a href=\"http:\/\/experiencematters.wordpress.com\/2009\/03\/03\/legos-building-block-for-good-experiences\/\">Bruce Temkin<\/a> outlines what he like about this particular approach :<\/p>\n<blockquote>\n<ul>\n<li>It\u2019s great to have a formal approach to describing\/designing experiences<\/li>\n<li>It starts with the description of a specific customer (in the center)<\/li>\n<li>It recognizes the life cycle of experiences: before, during, and after<\/li>\n<li>It\u2019s easy to use and simple to understand<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>LEGO&#8217;s Experience Wheel shows the mapping a complete experience by surfacing the points that are critical to a good experience and where there is opportunity to improve, differentiate or optimize the delivery of the experience, in this case a fictional flight to NYC by a company executive. Bruce Temkin outlines what he like about this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,32],"tags":[388,395],"class_list":["post-937","post","type-post","status-publish","format-standard","hentry","category-mapping","category-ux","tag-mapping","tag-ux"],"_links":{"self":[{"href":"https:\/\/iamtheweather.com\/index.php?rest_route=\/wp\/v2\/posts\/937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iamtheweather.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iamtheweather.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iamtheweather.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iamtheweather.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=937"}],"version-history":[{"count":0,"href":"https:\/\/iamtheweather.com\/index.php?rest_route=\/wp\/v2\/posts\/937\/revisions"}],"wp:attachment":[{"href":"https:\/\/iamtheweather.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iamtheweather.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iamtheweather.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}